Acceptable Use Policy
If your computer is being used in the exchange of unauthorized copies of copyrighted material (music, movies, television shows, or software), Charter Communications request that you take action to stop the copyright infringement. Copyright infringement is a violation of Charter’s Acceptable Use Policy (AUP). You can review Charter’s Residential AUP by clicking here and the Commercial AUP can be found by clicking here.
Definition of Notice of Copyright Infringement
Charter Communications receives notices from copyright holders, or their designated agents, stating a Charter Internet subscriber has used or acquired copyrighted work(s) without authorization from the copyright holder. This is called a "Notice of Copyright Infringement."
Filing a Copyright Counter-Notification
You will want to consult an attorney for legal advice. However, if you believe that your service was not used to commit the alleged infringement, you believe that you have legal ownership of the material in question, or you have another legal right to file a counter-notice, you can file a copyright counter-notification with Charter Communications.
Note: When you file a copyright counter-notification, Charter Communications will forward your notification to the copyright holder or its designated agent. This means that your notice, including your name, address and contact information will be shared with the copyright holder or its designated agent.
For information on how to file a copyright counter-notification, click here.
The resources below will provide you with more information on copyright infringement.
Obtaining Files Legally
You can obtain affordable music, movies, and television shows from a variety of sources. Some include:
Movies and Television Shows:
For a list of online movie and television sites visit, respectcopyrights.org/getmovies.html.
Notice to Pay
Charter forwards copyright notices to the affected customers as long as the notice meets the requirements of the DMCA. It is possible a copyright holder or an agency working on their behalf, might ask you to send them money by giving you a pre-settlement offer. Charter cannot advise you on how to proceed with these pre-settlement offers.
However it’s also possible you may receive an email or pop-up on your computer that accuses you of copyright infringement and is connected with a fake payment site used to collect credit card numbers. You can view an example of one of these fraudulent sites and get more information by clicking here. Charter does not ask for any payments related to copyright infringement.
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Charter receives copyright infringement notices from copyright holders, which identify the name of the property (song, movie, television show, etc.) date and time of the alleged infringement, and an IP address (a unique address acquired by your modem). The copyright holders utilize various computer tools to track the sharing of movies, music, and other media over the Internet. Charter uses the IP address, date, and time to determine which customer is being accused of committing the copyright violation.
You received a Notice of Copyright Infringement because Charter received a notice from a copyright holder alleging that your Internet account has been involved in the exchange of unauthorized copies of copyrighted material (for example: music, movies, television shows, software, etc.). Charter forwards the notice on to you on the behalf of the copyright holder.
Results of Notice
It is possible the copyright holder would take legal action against you. You should consult your own attorney for legal advice. Click here to review the government’s summary of the Digital Millennium Copyright Act (DMCA).
Also, Charter may have to suspend or disconnect your service as a result of repeat copyright infringements. You can review Charter’s Acceptable Use Policy by clicking here.
For more information on searching for files or folders within Windows® XP, click here. For Windows® Vista and 7, click here. And, for Windows®8, click here.
Stopping Exchange of Infringement Material
A visitor could have connected his/her laptop to your modem or home network and used your Internet connection to download the copyrighted material. It also could have been another family member using your own computer to make the download. Or if you have a wireless home network that is not secured, it is possible that someone outside your home is using your Internet connection without your permission to share and download the copyrighted material.
Below, are some tips for keeping your home computer secured.
- Educate all computer users in your home regarding copyright infringement.
Explain that downloading copyrighted material without permission from the copyright holder is against the law. Virtually all music, movies, television shows, software, etc. that can be purchased in a store or online is copyrighted material. Also, discourage the use of peer-to-peer software and provide alternatives for downloading copyrighted material.
- Be sure to check all computers on your home network for the infringing material.
The Notice of Copyright Infringement will list the work(s) infringed upon. Perform a search on all computers within your home for the title. Alternatively, you can use this free tool that will scan your computer and generate a list of movies or television files and common peer-to-peer file sharing applications installed on the computer.
- Ensure your computer is free of viruses.
It is possible that a computer virus has compromised your computer and is triggering the exchange of copyrighted material. If you believe your computer might be infected, perform an online virus scan. To perform an online virus scan, click the "Online Virus Scan" link on the top left side of charter.com/security. It’s important that all computers in your home have an all-in-one security suite and that it’s kept up-to-date with the latest definitions. If you are lacking complete protection for your computer, consider downloading the Charter Security Suite™. It’s easy to use and included with your Charter Internet™ Express, Plus, Max or Ultra service. You even have the ability to download it on multiple computers within your home.† To learn more and to download the Charter Security Suite™ click here.
- If you use a wireless router, ensure that it’s encrypted.
If someone accesses your home network without your knowledge or authorization, you may still be held responsible for their activities. That’s why it’s important that you encrypt your wireless network with a password. To find out how to do this, contact your router’s manufacturer.
Time Specified On Notice
The time cited in the copyright notice may not be the date and time at which you downloaded the material. It may be the time the material - which was stored on your computer - was accessed by someone else. You may still be held responsible by the copyright holder even if you were not actively involved in sharing at the time. If the file is on your computer, and if your computer is turned on and connected to the internet, the material may be available for others to access without your permission.
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†Charter Security Suite is available at no additional cost for Charter Internet Plus and Ultra customers. Charter does not guarantee data will be secure.
The information on this page is provided to you for informational purpose only, and is not intended as legal advice. If you believe you rights under United States copyright law have been infringed, you should consult with your attorney.
All marks belong to their respective owners. Some of the links in this article are to Internet sites maintained by third parties, no inference or assumption should be made and no representation may be implied that either Charter or its affiliated entities operates or controls in any way any information, products or services on these third party sites.