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Spectrum TV App

Spectrum TV App

The Spectrum TV App gives you more choices for watching your favorite programming at no extra charge. Watch live TV and On Demand programming, browse 14 days of guide listings, schedule recordings, get programming recommendations and more.

Note: The app is currently unavailable in Colorado, Montana, Utah and Wyoming, but we're working hard to make it available soon.

Experiencing trouble?  Refer to the Spectrum TV App Troubleshooting article for help with errors, streaming issues, or access problems.

 

Features

  • Watch live TV on your mobile device anywhere at home (connected to your In-home WiFi network). For a list of available channels, click here.
  • Watch select live network programming anywhere with a WiFi connection (applicable subscription required). For a list of available channels, click here.
  • Watch select On Demand movies and TV shows anywhere you're connected to a cellular or WiFi network.
  • Browse On Demand programming and play it on your TV.
  • Schedule DVR recordings (Arris, Motorola or Pace digital receiver required).
  • Set reminders for upcoming movies and TV shows (Cisco digital receiver required).
  • Browse the Guide and search for programming.
  •  
  • Use your mobile device to change channels on your home TV.

There is no additional charge for the Spectrum TV App.

Download the App

Note: Performance may vary by device based on a variety of factors including age of device, firmware, individual device configuration and hardware.

Apple App Store

Apple Devices:

iPad®, iPhone® and iPod Touch® running iOS 7.0 or higher

You can check and update your iOS version by going to Settings > General> Software Update.

Amazon Appstore

Amazon Devices:

All Kindle Fire models, including the new Kindle Fire HDX, are supported except for the first-generation Kindle Fire.

Note: Go to Settings > Device > About and confirm your System Version does NOT start with 6.  If it starts with 6, you have the first-generation Kindle Fire.

Googe Play Store

Android Devices:

All tablets and phones running Android 4.0 (Ice Cream Sandwich) and above are supported.

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Minimum Service Requirements

Spectrum TV-only Subscription:

With a Spectrum TV Select, Silver or Gold subscription, you can:

  • Watch live and On Demand TV everywhere from Showtime, Starz, Encore and MoviePlex (if included in your subscription).
  • Download thousands of movies and TV shows and watch them on the go with your subscription to Showtime, Starz, Encore or MoviePlex.
  • Interact with the guide.
  • Search for upcoming scheduled programs.
  • Add to your Watchlist.
  • View kid-friendly programming in Kid Zone.
  • Check the latest scores in Sport Zone.
  • Browse On Demand programming.

Spectrum TV and Internet Subscription:

With TV and internet service, you can do all of the above, plus:

  • Stream live TV.
  • Set recordings or reminders.
  • Use your device as a remote to change channels.

DVR Management

To access tuning and DVR functions, a compatible digital receiver is required.

  • Arris, Motorola, and Pace digital receivers can access Guide features and DVR functions.

    Before Scheduling a recording please confirm the below:
    • You are scheduling your recording on a Motorola, Arris, or Pace DVR.
    • Your DVR is on and tuned to live TV with no menus or guides displaying. If your DVR is off it will not schedule any recordings.
    • It has been at least 36 hours since the installation of your DVR.
  • Cisco/Scientific Atlanta digital receivers CANNOT access DVR functions.

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Summary/Log Out

Tap the Menu icon at the top left of any screen (three bars) and then tap Settings then Summary where you'll find:

  • Username: You'll see the username logged in to the TV App and the Log Out button.
  • Account Number: View the account number associated with the logged in username.

Summary/Log Out

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Manage Devices

Tap the Menu icon at the top left of any screen (three bars) and then tap Settings then Manage Devices, where you'll find:

  • Default TV: You can select the TV to which you most often send programs from your device.
  • TV Nicknames: If you have multiple digital receivers, assigning nicknames will help you know which receiver you're scheduling recordings or sending a program.
  • Registered Devices: To download On Demand programming to your mobile device, first register the device within the Spectrum TV App.
    • You are prompted to register your device the first time you download a title or you can follow the steps below to register a device.
    • You can register up to 5 devices to download movies and TV shows.

To Nickname Your TVs:

  1. On the Settings page, tap Manage Devices.
  2. To know which TV you're naming, stand in front of the TV and tap Check This TV until a message displays on the TV.
  3. Replace the STB name with a nickname.
  4. Tap Save.
Manage Devices

To Register a Device:

  1. Log in and tap the Menu icon at the top left of the screen.
  2. Tap Settings.
  3. Tap Manage Devices at the top center of the screen. Your device will appear at the bottom of the screen and display your available memory.
  4. Tap the Register button.

After the registration process is complete, a success message appears and the Register button changes to a Remove option.

When you register your device, the app will use the name of the device itself. After the name is registered with the Spectrum TV App, the name can't be changed.

  • For iOS devices, you can find the device name in Settings > General > About > Name.
  • For Android devices, the name is the manufacturer and model.

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About

Tap the Menu icon at the top of any screen (three bars) and then tap Settings then About, where you'll find:

  • Version Information: View the version of the TV App currently running on your device.
  • Feedback: You can submit feedback about the TV App.
  • Privacy Policy: View the TV App Privacy Policy.
  • License Agreement: View the TV App License Agreement.
  • Adult Content Warning: View the TV App Adult Content Warning.

To Send Feedback:

  1. On the Settings page, tap Send Feedback.
  2. Select the Category that your feedback is referencing.
  3. Enter your feedback using your device's virtual keyboard.
  4. Tap Send in the upper-right corner of the feedback window.
  5. Tap Done in the thank you window.

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Account & Support

Account & Support lets you make a payment or view your billing statement from anywhere. You can also access support, finds a Charter store or contact us, or even send feedback.

NOTE: Account & Support is only available on Android devices at this time.

View Statement (requires an updated Charter username and password)

  • Sign in with your updated Charter username and tap View Current Bill.

Pay Bill (requires an updated Charter username and password)

  • Once you sign in with your updated Charter username, you can set up auto pay or scroll down and make a one-time payment.

To set up auto pay:

  1. Select payment method for auto pay and tap Enroll.
  2. Enter the required information and tap Review Payment.
  3. Check the Terms & Conditions Agreement box and tap Complete Enrollment.

To make a one-time payment:

  1. Select payment method for your one-time payment and tap Make Payment.
  2. Enter the required information and tap Review Payment.
  3. Check the Terms & Conditions Agreement box and tap Make a Payment.

Support

  • Get App Support brings you to this support article that’s dedicated to everything Spectrum TV App.
  • Get Other Support takes you to our Charter.net online support library.

Find a Store

To find the closest Charter store location to you:

  1. Enter your address and/or zip code.
  2. Use the interactive map to find the store that is closest to your location and tap the icon to view the street address, services offered, and store hours.

Send Feedback

  • You can submit feedback about the Spectrum TV App.

    To send feedback:

    1. Select the appropriate feedback Category. 
    2. Enter your feedback using your device's virtual keyboard.
    3. Tap Send in the upper-right corner of the feedback window followed by Done.

Contact Us

  • Tap Contact Us to see the many ways you can reach us for inquiries, ordering, and support.

Pay Your Bill Anywhere

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Installing the Spectrum TV App

  1. Go to the iTunes App Store or Google Play on your device, search for Spectrum TV and install the Spectrum TV App. The app icon will look like this:
Charter App Logo
  1. Locate the Spectrum TV App on your device and tap to open.
Note: There are two Spectrum TV Apps: the Spectrum TV App for residential customers and the Charter U App for students at the University of Wisconsin-Madison. The Charter U App works only on the University of Wisconsin-Madison campus.
Charter App Logo
Spectrum TV App - Residential Customers
Charter U Icon
Charter U App - University of Wisconsin-Madison

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Inside Your Home - Bypassing Login

When you use the Spectrum TV App inside your home via your In-home WiFi network, you automatically bypass login and are automatically logged in as a guest.

This message appears when you bypass login. Tapping the message redirects you to the login page, if you want to access personalized features like Watchlist or Favorites.

Bypassing Login

When you're logged in as a guest, personalized sections of the Spectrum TV App, such as Watchlist, Favorites and Customized Panels, are unavailable. If you select these sections, you'll have the option to log in for full access.

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Create a Charter.net Username

If you don't currently have a Charter.net username and password, you can create one in the Spectrum TV App.

  1. From the login screen, tap Create a Charter.net Email Address.
  2. Enter info in the required fields and tap Next.
Account Number is a required field.

Create Username

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Log In to the Spectrum TV App

  1. Open the Spectrum TV App icon on your device.
  2. Enter your Charter.net username in its entirety (Charter.netUsername@Charter.net) and password. Click here to learn how to find your Charter.net username and password.
  3. Tap Log In.
  4. Tap Accept on the License Agreement screen.
  5. Tap OK on the Adult Content Warning screen to proceed. By tapping OK, you acknowledge the app contains content that may not be appropriate for all age groups.

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Password Reset

To reset your password:

  1. From the login screen, tap Reset my Charter.net Email Password.
  2. Enter info in the required fields, and then tap Next.
  3. Enter your Charter.net username/email address and account number, and then tap Next.
  4. Enter the New Password and Confirm Password, and then tap Next.
Note: When you reset your password while connected to a Charter network, we'll automatically display the Charter.net username associated with your account. If you are not on a Charter network, enter your security code, service ZIP code or last name.

Password Reset

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User Status

Select the Menu icon at the top left of the app to display your current access status.

In Home: Full Access - indicates that you are logged in and connected to your In-home WiFi network.

In Home: Sign in for Personalization - indicates that you are using the app as a guest, but have not logged in.

Out of Home: Limited Access - indicates that you are logged in, but you are not connected to your In-home WiFi network.

User Status

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Channels Available for Live Streaming - Inside Your Home

Channel availability varies by market.

Type the channel/network name into the search box to quickly filter the list.

A&E
ABC Family
AMC
Animal Planet
AXS.tv
BBC America
BBC World News
BET HD - East
BET HD - West
Bloomberg
Bravo
BTN (Big Ten Network)
Cartoon Network
Cinemax - 5StarMAX - HD
Cinemax - ActionMAX HDTV (East)
Cinemax HDTV (East)
Cinemax - ThrillerMAX HDTV (East)
CMT - East
CMT - West
CNBC
CNN
CNN Headline News (HLN)
Comedy Central HD - East
Comedy Central HD - West
Cooking
CSPAN
Destination America
Discovery
Disney
Disney Jr.
Disney XD
DIY
E!
Encore
Encore Action
Encore Drama
Encore Family

ESPN Classic
ESPN Goalline
ESPN News
Esquire
FOOD Network
Fox Business
Fox Deportes
Fox Movie Channel
Fox News
Fox Sports 1
Fox Sports 2
fuse
FX
FXX
FYI
Galavision
Great American Country HD
GSN (Game Show Network)
Hallmark
Hallmark Movie Channel
HBO HDTV (East)
HBO 2 HDTV (East)
HBO Comedy HDTV (East)
HBO Family HDTV (East)
HBO Latino HDTV (East)
HBO Signature HDTV (East)
HBO Zone HDTV (East)
HDNet Movies
HGTV
History
History 2 HSN (Home Shopping Network)
HUB
IFC (Independent Film Channel)
Indie Plex
Inspirational Network HD
Investigation Discovery
Lifetime
Lifetime Movie Network

Max Latino/Cinemax - @MAXHD
Military
MoreMax HDTV(East)
Movie Max/Cinemax - WMAX - W Max HDTV
MoviePlex SD
MSNBC
MTV HD - East
MTV HD - West
MTV2 HD - East
MTV2 HD - West
National Geographic
NFL Network
NFL RedZone
Nick Jr HD
Nickelodeon HD - East
Nickelodeon HD - West
Nicktoons Network HD
Outdoor Channel
Outdoor Max HDTV
OWN
Oxygen
PALLADIA
Pivot
QVC
Reelz Channel
Retro Plex
RFD TV
Science Channel
Showtime
Showtime Beyond
Showtime Extreme
Showtime Next
Showtime Showcase
Showtime Too
Showtime Women


Smithsonian
Sportsman Channel
Sprout
Starz
Starz Cinema
Starz Comedy
Starz Edge
Starz InBlack
Starz Kids & Family
Sundance
SYFY
TBS
TBS West HD
Tennis Channel
The Golf Channel
The Movie Channel
The Movie Channel Extra
TLC
TNT
TNT West HD
Travel Channel
TruTV
Turner Classic Movies
TV Land HD - East
TV Land HD - West
TV One
Universal
USA
Velocity
VH1 HD - East
VH1 HD - West
WE TV

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Inside Your Home - Live Local Channels

Live local channels are available in the following markets. Channel availability varies by market.
  • Chattanooga
  • Detroit
  • Flint-Saginaw-Bay City
  • Grand Rapids-Kalamazoo-Battle Creek
  • Green Bay-Appleton
  • Greenville-Spartanburg-Asheville-Anderson
  • Huntsville-Decatur (Flor)
  • La Cross-Eau Claire
  • Madison, WI
  • Milwaukee
  • Minneapolis-St. Paul
  • Montgomery-Selma
  • New Haven/Hartford
  • New Orleans
  • New York
  • Reno
  • Rochester-Mason City-Austin
  • St. Louis, MO
  • Traverse City-Cadillac
  • Tri-Cities, TN-VA

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Inside Your Home - Regional Sports Networks

Channel availability varies by market.

Channel availability varies by market.

  • BTNHD - Big 10 Network HD (Michigan)
  • BTNHD - Big 10 Network HD (Minnesota)
  • BIGTENEXT1 - Big 10 Network Overflow 1
  • BIGTENEXT2 - Big 10 Network Overflow 2
  • BTFB1 - Big 10 Network Overflow 3
  • BTFB2 - Big 10 Network Overflow 4
  • BTNHD - Big 10 Network HD (Nebraska)
  • FSD HD - Fox Sports Detroit HD
  • FSDHD+ - Fox Sports Detroit Plus HD
  • FSN+HD - Fox Sports Midwest Plus (Missouri) HD
  • FSN+HD - Fox Sports Midwest Plus (St. Louis) HDTV
  • FSNHD - Fox Sports Midwest HD St. Louis 24/7
  • FSN - Fox Sports North - Wisc.
  • FSN - Fox Sports North (Metro)
  • FSNHD - Fox Sports North HD Out of Market
  • FSN HD - Fox Sports South HD
  • SPSOHD - SportSouth 24/7 HDTV-Asheville
  • SPSOHD - SportSouth 24/7 HDTV-Greenville
  • SPSOHD - SportSouth 24/7 HDTV-Picayune
  • CSNCH - Comcast SportsNet Chicago
  • SECN - SEC Network HD
  • SECN2 - SEC Overflow 1 HD

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Channels Available for Live Streaming - Outside Your Home

Channel availability varies by market and may require a subscription.
Network Channel

Showtime

  • Showtime
  • Showtime Extreme
  • Showtime Showcase
  • Showtime Too
  • Showtime Beyond
  • Showtime Next
  • Showtime Women

Fox

  • FS1
  • FS2
  • Fox Deportes en Espanol (U.S.)
  • Fox Movie Channel HD
  • FX HDTV (East)
  • FX HDTV (West)
  • FXX (East)
  • National Geographic Channel HDTV (East)
  • National Geographic Channel HDTV (West)

Starz and Encore

  • Encore Action (East)
  • Encore Black (East)
  • Encore Family (East)
  • Encore HDTV (East)
  • Encore HDTV (West)
  • IndiePlex
  • Movie Plex-Mountain
  • Retroplex HD
  • Starz Cinema HDTV (East)
  • Starz Comedy (East)
  • Starz Edge (East)
  • Starz HDTV (East)
  • Starz HDTV (West)
  • Starz In Black HDTV (East)
  • Starz Kids & Family HDTV (East)

Scripps

  • Cooking Channel HDTV (The)
  • Do it Yourself Network (East)
  • Food Network HDTV (East)
  • Home & Garden Television HDTV (East)
  • Travel Channel HDTV (East)(The)

Hallmark

  • Hallmark Channel HDTV (East)
  • Hallmark Channel HDTV (West)

BBC

  • BBC America
  • BBC Worldwide

C-Span

  • Cable Satellite Public Affairs Network (C-Span)

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Streaming On Demand - Inside and Outside Your Home

Select On Demand programming is available inside and outside your home from the following networks:

  • Starz (requires Gold package subscription)
  • Encore (requires Gold package subscription)
  • Showtime (requires Silver or Gold package subscription)
  • Movieplex (requires Select, Silver or Gold package subscription)

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Browse Panel Tiles

You have several options to view available titles on different screens.

  • Swipe Left or Right to view additional titles.
    Browse Panel Tiles
  • Tap the arrow above the category (if available) to view even more of that category's titles on one page.
  • Tap Sort and select either A-Z or Release Date to arrange the titles.
    Sort Button
  • Click the arrow at the top left of the screen to return to the previous screen.

Customize Panels

You can customize the panels in My Library to provide quick access to your favorite titles.

  1. Tap on the Menu icon at the top left of your screen, then scroll down and tap the My Library icon (+) in the lower left.
    Customize Panels
  2. Reorganize the order the panels will display on the home screen by dragging and dropping the category name by using the three bars on the right of the panel. This will change the positioning of each panel within the listing.
    Reorganizing Panels
  3. When you're finished, tap the Done button to exit the window.

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My Favorites

You can add your favorite channels to My Favorites for quick access.

Adding favorites in the Spectrum TV App won't impact your favorite channel list on your home digital receiver.
  1. Tap the Menu icon at the top left of the screen, then tap My Library and the compose/write icon to the right of the My Favorites category. This will give you access to the channels list.
    Compose Icon
  2. Scroll through the channel list and tap the Heart icon next to the channel you want to add. Tap the heart a second time to remove it. Tap Done when you're finished.
    Heart Icon

Your favorited channels will be displayed in the My Favorites panel.

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Search for Titles

You can search for a specific title, genre or other info, such as an actor's name, to find titles.

  1. On any screen, tap the Search icon (magnifying glass) at the top of the screen.
  2. Using the keypad, enter the title, genre or actor you're looking for. A list automatically displays available titles.
  3. Tap Browse All to view additional titles.
  4. The List View of the titles displays by default. Swipe down to view additional titles.

Search Window

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More Info

When you select a title, you can view more info by swiping down on your device screen.

More info
  • Episodes: Displays details about previous episodes of a series (if available).
  • More Like This: Displays titles similar to your selected title.
  • Cast & Crew: Displays a list of cast and crew members. Tap on a cast or crew member's name to view additional info.
  • Photos: Displays still photos from the selected program.

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On Demand

You can watch On Demand titles from Showtime, Starz, Encore or MoviePlex everywhere (if your subscription includes these networks). You can also browse On Demand programming and play it on your TV.

After choosing an On Demand title, tap the title to see play and download options (options vary, depending on the title).

  • Watch: Watch it now on your device.
  • Send to TV: Watch it now on your TV.
  • Download to Go: Download an On Demand title for later viewing (Download requires a connection to any WiFi network. Watching a downloaded title does not require a network connection).
  • Watchlist: Add it to your Watchlist for later viewing on your TV.

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Live TV

Tap the Menu icon at the top left of the screen and then tap Live TV to see all titles that are currently available to watch. Tap a title from the available list to begin watching.

If the program is not listed under Live TV, it is currently unavailable to watch with your device.

Instant Upgrade

If you select a channel that's not included in your subscription package, you can upgrade your subscription with the app, via one of two options:

  • Contact a Charter customer service representative.
  • Select "Upgrade on TV."
    • The app will tune your TV to the Instant Upgrade channel, where you can complete the upgrade with your remote control.

Watchlist

With your Watchlist, you can build a list of programs to watch later.

  • To add a program to your Watchlist, choose your title and tap the pushpin icon at the top right of your screen.
  • To remove a program from your Watchlist, tap on the title and then tap the pushpin/remove icon at the top right of your screen.

Watchlist

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Kid Zone

With Kid Zone, you can easily find kid-friendly programming and tap the padlock icon to keep your kids from accessing other areas of the app. Tap the Menu icon at the top left of the screen and then tap Kid Zone.

Kid Zone

To lock Kid Zone:

  1. Tap the Lock icon at the upper left corner of the page.
  2. Tap Lock on the Enable Kid Zone Lock message.
Lock Kid Zone

To unlock Kid Zone:

  1. Tap the lock icon at the upper left corner of the page.
  2. Enter your Head of Household Charter.net username password.
  3. Tap Unlock.

Unlock Kid Zone

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Sport Zone

With Sport Zone, quickly find all the live games currently playing and get real-time scores. You can also use the Spoiler button to hide scores of games you're recording for later viewing. Tap the Menu icon at the top left of the screen and then tap Sport Zone.

Games on TV

The Games on TV section displays:

  • Current games in progress with live scores and estimated time remaining.
  • Completed games for today with final scores.
  • Future games listed by day.
  • A Thuuz excitement rating (tap the number in the left hand corner of any game to view - as shown below) .
Thuuz Rating

You can also set scores to be visible or hidden by tapping Spoiler.

  • A green check mark indicates that all scores are visible.
  • A red X indicates that scores are hidden.

Tap any game to watch the program when available. A Play icon appears if available to watch and a green key appears if the game is not included in your subscription package.

Play

Programs

The Programs section displays all sports programs currently airing and a brief description of the program.

View Programs

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Access the Guide

The Guide displays TV listings. You can use the Guide to filter favorite channels, search, watch and record specific programming.

  1. Tap the Menu at the top left of your screen.
  2. Then tap Guide.
  3. View TV listings by scrolling the guide left or right, up or down.
The current time for your time zone is also displayed.

Access the Guide

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Filter Categories

To display channels according to programming categories in the Guide, follow these steps:

  1. Tap Filter.
  2. Tap the category you want to view and then tap Filter again to close the menu.
  3. To remove the filters, tap Filter again and then tap Clear Filters.

Filter Categories

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Sort Channels

To search for a specific channel number, you must select Watch on TV at the top of the screen and then you can tap Sort to quickly locate channels.

Tapping Sort a second time sorts channels in alphabetical order.

Network Listings

To view listings for a specific network:

  1. Tap on your desired network name in the left column.
  2. Tap on a program to view the available options.

NOTE: At this time, record functionality is available only on Arris, Motorola, and Pace digital receivers.

Network Listings

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Future Listings

The Guide provides TV upcoming listings, which lets you see what programming is available on a specific date in the future.

  1. Tap Today at the top of the Guide.
  2. Select the desired date from the list.

Viewing and Recording

To display viewing and recording options:

  1. Tap the title in the Guide to see the available options.
  2. Options may vary based on the title and whether you want to watch the programming on your device or your TV.
  3. Tap an available option.
    • Play - Begin watching the selected program (if available).
    • Download - Download the title for later viewing (if available).
    • Record - Schedule a DVR recording (Arris, Motorola, and Pace digital receivers only).
    • Send to TV - Change your TV to that program.
    • Select a TV - Choose which TV you want to change channels on or record from.

Play

You have two ways to play programming:

  • On Device: Tap the Play icon to start watching on your tablet or smartphone (when available).
  • On TV: Choose the cable box you want to watch on and then tap Send to TV (live or On Demand programming with compatible digital receiver).

Buttons and icons available while viewing your program:

  • Done: Stop viewing the title.
  • Play/Pause: Pause or play a title.
  • Volume Control: Slide left or right to turn volume down or up.
  • Closed Captioning: Turn Closed Captioning on or off.
  • Arrows: Expand to full-screen view.
  • TV icon: View the title on your TV.
  • More Info: View info about the title currently playing.

Record (Arris, Motorola, and Pace digital receivers only)

Select the desired DVR and then tap the recording option.

  • Record: Record a single episode.
  • Record Series: Record all upcoming episodes of a series.

    Before Scheduling a recording please confirm the below:
    • You are scheduling your recording on a Motorola, Arris, or Pace DVR.
    • Your DVR is on and tuned to live TV with no menus or guides displaying. If your DVR is off it will not schedule any recordings.
    • It has been at least 36 hours since the installation of your DVR.

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Set a Reminder

Set a reminder to receive a notification 15 minutes before your program begins. The reminder notification will display outside of the TV App in the event you're not logged in.

To set a reminder:

  1. Tap the program title in the guide to see the available options.
    • Options may vary based on the title and whether you want to watch the programming on your device or your TV.
  2. Tap the Remind icon to activate the notification.
  3. Tap Remind icon corresponding with the correct time and channel from the available list.
  4. You will see a confirmation window stating that your reminder has been set and the Remind icon is replaced with a Remove option.
If you have an Arris/Motorola or Pace receiver with DVR functionality, the TV App will offer the Record option unless you are scheduling a reminder for a program scheduled to air more than 7 days in the future.

Set a reminder

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Register a Device

To download On Demand programming to your mobile device, first register the device within the Spectrum TV App. You can register up to five devices on your account.

To Register a Device

You'll be prompted to register your device the first time you try downloading a title. You can also follow these steps to register your device:

  1. Log in and tap the Menu icon at the top left of the screen.
  2. Tap Settings.
  3. Tap Manage Devices at the top center of the screen. Your device will appear at the bottom of the screen and display your available memory. Tap the Register button.

After the registration process is complete, a success message appears and the Register button changes to a Remove option.

When you register your device, the app will use the name of the device itself. After the name is registered with the Spectrum TV App, the name can't be changed.

  • For iOS devices, you can find the device name in Settings > General > About > Name.
  • For Android devices, the name is the manufacturer and model.

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Remove a Device

You can register up to five devices on your account.

If you want to download On Demand programming to an unregistered mobile device and you've already registered the maximum number of devices on your account, you can remove a device to make room for a new one.

If a registered device is lost, stolen or broken, you can use any other registered device to remove the missing device.

To Remove a Device:

  1. Log in and tap the Menu icon at the top left of your screen.
  2. Tap Settings.
  3. Tap Manage Devices at the top center of the screen. Your device will be listed at the bottom of the screen under the Registered Devices section.
  4. Tap the Remove button.

After the removal process is complete, a success message appears and the device no longer appears in your Registered Devices list.

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Download

You can filter On Demand programming based on whether the program can be watched on your device or only on your TV. The Watch on Device or Watch on TV options near the top of the screen display the titles available for each category.

By selecting Watch on Device, you can see On Demand titles that are available to watch on your device and/or are available for download.

  • If you have a subscription to Showtime, Starz, Encore or MoviePlex, you can download thousands of movies and TV shows and watch them on the go, everywhere, even without a network connection. Simply tap the title you want to watch and then tap the Download button.
    Download
  • You must be connected to a WiFi network to download. If you try to download a title while not connected to a WiFi network, the download will begin after you connect to WiFi. You'll receive notifications from the app when the download is complete or if the download is interrupted.
  • If your device is not registered, tap Register to register the device immediately and continue your download.
  • If the download is available in multiple video qualities, you can select which quality you prefer based on the storage space available on your device.
  • Estimated Download Time: Download times depend on connection speed, the device type and the quality/size of the download. For example, to download a 60-minute program over a 10 Mbps connection, it would take approximately 40 minutes for higher quality video (approximately 1,200 MB), or about 30 minutes for medium quality video (approximately 250MB).
Approximate Program or Movie Length Average Download Time - Standard Quality Average Download Time - High Quality
30 minutes About 20 minutes (500MB) About 30 minutes (500 MB - 1 GB)
1 hour About 30 minutes (500 MB - 1.0 GB) About 40 minutes (1.0 - 1.5 GB)
2 hours About 50 minutes (1.5 - 2 GB) About 60 minutes (2 GB)

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View and/or Delete Downloaded Programming

You can find and manage your downloaded titles in My Library under Downloads. Your downloads are subject to these guidelines:

  • You can download one copy of a title per device at a time.
  • Downloaded titles can't be transferred to another device.
  • Downloaded title will expire and be automatically deleted from your device if:
    • The mobile device has been offline for 15 to 30 days (depending on the programming partner).
    • The content is no longer available On Demand.
  • You'll be notified that a downloaded title will be deleted seven days ahead of the expiration date.

To watch a downloaded title without a WiFi or cellular connection:

  1. When you have downloaded a title and access the TV App without a WiFi connection, tap Go to Downloads at the top- right of the page.
  2. When your downloaded title(s) appear, tap the title to access the details.
  3. Tap the Play icon to play the title.

When you watch a downloaded title, you can:

  • Pause and resume watching playback from where you left off, or restart playback from the beginning.
  • Rewind or fast forward using the slider bar at the top of the screen.

To manually delete a recorded title:

  1. In My Library, select Browse All underneath the title in the Downloads section.
  2. Select the Edit icon on the Downloads page.
  3. Then select the Delete icon (red circle with a white X) at the top right of the title.
  4. Confirm or cancel your decision to delete the title.

Downloaded Content

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Access the TV App

Once your Android Wear watch is paired with your phone, to access the Spectrum TV App tap the Spectrum TV App icon or using your OK Google voice command feature. You can get help pairing your devices and using Android Wear features at the Android Wear Help Center.

Android wear

Send to TV

When the TV App Home screen displays, you can send a program to your TV using voice commands, your saved favorites, or channel number input. You can get help using Android Wear features at the Android Wear Help Center [node path="ext-link"].

To send to TV using voice commands:

  1. Tap the microphone icon on the TV App home screen.
  2. Say "Watch", "Tune", "Change Channel", or "Play" followed by the network name, channel number, or program title.
  3. The program is then sent to the TV marked as your default in your TV App Settings.
Send to TV

To send to TV using favorites:

  1. Tap Favorites on the TV App home screen.
  2. Your favorite channels will appear in a list with the title, episode, and network name for the program currently airing. Tap the favorite channel to send the program to the TV marked as your default in your TV App Settings.
Androids Favorites Channel
  • Favorite channels must be managed from your phone or tablet.
  • You will see the heart logo until the network logo loads.
  • If you have no channels marked as favorites, you will receive a message to add favorites on your phone or tablet.

To send to TV using channel number input:

  1. Tap Channel Tuner to the TV App home screen.
  2. Tap the digits of the channel you want to send to your TV (round watches have a rotary number display and square watches have a grid number display).
  3. Once the channel number is entered, tap the illuminated blue Send to TV icon.
  4. The program is then sent to the TV marked as your default in your TV App Settings.
Android Channels

Remind Me Notifications

When you have scheduled a reminder on your phone or tablet, you will receive a reminder notification on your watch 15 minutes before your program begins. You can get help using Android Wear features at the Android Wear Help Center.

When you receive your notification:

  1. Tap the notification to open.
  2. A description of your program will appear and you can choose to Send to TV or Record the program.
  3. The program is then sent to the TV or scheduled to record on the TV marked as your default in your TV App Settings.
Notifications
The record feature is only available on Arris, Motorola, or Pace receivers.

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